Ganesha wood Terms of Use

By purchasing furniture from Ganesha Wood you are supporting American craftsmen and women who make their livelihood hand-crafting real wood furniture from our home to yours. This means that each piece will be entirely unique, and have the look and feel of unique and quality made pieces.

Our team of craftspeople get to work right away on your custom order, and Ganesha Wood does not accept cancellations or changes on any custom furniture orders 24 hours after the order has been placed.

Ganesha Wood does not accept returns on any custom ordered pieces. However in the rare event that your order is built inaccurately or has a defect, Ganesha Wood will replace the furniture and correct the issue.

Furniture cannot be rejected at delivery for damage, but must be accepted and damage notated before Ganesha wood can fix or replace any damaged items. The customer will be responsible for any storage or additional delivery fees incurred by rejected furniture. Ganesha Wood is not responsible for damaged items during shipping and refunds will not be issued due to damage during shipping caused by carrier.

Once custom furniture is shipped and arrives at the shipping terminal nearest its destination, delivery must be set with the delivery company and accepted by the customer in a timely manner to avoid incurring storage fees. Ganesha wood is not responsible for storage fees, or reconsignment fees incurred by the customer, and separate invoices will be sent to customer and charged before action can be taken to make any shipping changes.

Our custom made furniture is built from solid wood and no two pieces will look the exact same and the natural wood color will vary in shade, texture, and tone. The knots and cracks add to the wood's character and look. Any characteristics of handmade furniture are not considered defects.